Users Frustrated as Indonesia's Tax System Upgrade Hit by Problems

TAX - JAKARTA. A tax system upgrade in Indonesia has had a problematic launch this month with the tax office apologising after users, including foreign businesses, complained of disruption, glitches and outages that affected their operations.

When President Prabowo Subianto launched the 1.2 trillion rupiah ($74 million) "core tax" system on Jan. 1, he said it was a new era for a more efficient and effective tax administration.