OJK opens AirAsia passenger care service

JAKARTA. The head of the Financial Services Authority (OJK) regional division III office, which covers Bali, East Java and Nusa Tenggara, Yunno Kusumo, said OJK had opened on Thursday a service post to receive financial service-related complaints from the families of AirAsia flight QZ8501 victims.

“This post will provide information, as well as advocacy and mediation support, to the families of QZ8501 victims regarding requirements to claim insurance settlements,” said Yunno in Surabaya on Thursday.

The AirAsia service post is located at the OJK regional division III office on the fourth floor of the Bank Indonesia building at Jl. Pahlawan No. 105, Surabaya. The post is open from 8 a.m. to 7 p.m., Monday to Friday.

Apart from insurance claim-related matters, Yunno said the families of QZ8501 passengers could also get reports on the most recent financial status of the AirAsia victims, starting from their savings, deposit accounts and loans.

Earlier, AirAsia Indonesia said it had paid Rp 300 million (US$23,612.85) to each of the victim’s families. The payment is part of a total insurance settlement of Rp 1.25 billion payable for each AirAsia victim.

OJK official data revealed that of the 155 QZ8501 passengers, 25 had purchased travel insurance policies from PT Dayin Mitra, which partners with AirAsia. Of these, 10 passengers bought a one-way travel insurance policy, so would receive a settlement of Rp 750 million each. Meanwhile, 15 passengers had bought a return travel insurance policy. They would receive compensation of Rp 315 million each. (Indra Harsaputra)