KONTAN.CO.ID - JAKARTA. State-owned airport operator PT Angkasa Pura II (AP II) has set up a video-contact center, enabling airport customers to talk face to face with customer service officers when seeking airport-related information.
The airport senior general manager, M Suriawan Wakan, said the new facility, installed at Soekarno-Hatta International Airport’s Terminal 3, would assist passengers seeking information about flight schedules and tenants available at the 12 airports managed by the operator in the country.
“For example, transiting passengers can ask about their favorite foods available at the airport. Those who wish to pick up their colleagues can also ask our officers about the arrival of the plane,” he said in a statement on Monday, adding that plans had been made to install similar services at two other terminals at the airport.
He added that all calls and interaction would be recorded and kept with the aim of improving the service.
Customers can also call 138 for free from their mobile phone to have a voice-only interaction with customer service officers. (fac)